Terms of Service

WHAT PARTS OF THESE TERMS APPLY TO ME? This agreement governs your use of Artelio, an online marketplace connecting creatives with hosts offering accommodation and creative spaces, making it easier to discover, book and participate in creative stays and curated programs around the world (Platform) and any other services made available through the Platform. By using the Platform, you agree to be bound by this agreement which forms a binding contractual agreement between you, the User, and us, Artelio Platforms Ltd (Company Number 17089823) being a company incorporated in England and Wales with registered office address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Artelio, the Company, we or us). The remainder of this agreement is divided into three parts: ● Part A (All Users), which sets out terms that apply to all Users, being any individual or entity who accesses, browses, registers with or otherwise uses the Platform, including Hosts and Creatives; ● Part B (Hosts), which sets out additional terms that apply to Hosts, being individuals or entities who use the Platform to list, offer, advertise, manage or make available accommodation, creative spaces, residencies, curated programs or other creative opportunities for booking, application or participation by Creatives; and ● Part C (Creatives), which sets out additional terms that apply to Creatives, being individuals or entities who use the Platform to browse, apply for, request, book, access or participate in Listings made available by Hosts through the Platform. If you intend to use the Platform as a Host, only Part A and Part B of these terms will apply to you. If you intend to use the Platform as a Creative, only Part A and Part C of these terms will apply to you. When we talk about the “Services” in this agreement, we are referring to the provision and operation of the Platform as an online intermediary marketplace that enables Hosts and Creatives to connect, communicate, create and access listings, submit applications or booking requests, make and manage bookings, and process related payments through the Platform’s third party payment provider, together with any related platform functionality, support services and promotional or referral features made available by the Platform from time to time. For the avoidance of doubt, the Services do not include the provision of any accommodation, creative space, residency, program, event or other offline services or experiences listed on the Platform. 1 Part A All Users 1 DEFINITIONS Booking means any booking, reservation, application, request or other arrangement made by a Creative through the Platform in relation to a Listing, whether as a Creative Stay or a Curated Programme. Booking Amount means the total amount payable by a Creative in connection with a Booking, including the Listing Price, any Platform Fee, any Processing Fee and any other fees or charges clearly identified on the Platform at checkout. Cancellation Policy means the Company’s cancellation and stay policy, as updated from time to time and made available on the Platform. Creative means an individual or entity who uses the Platform to browse, apply for, request, book, access or participate in a Listing. Creative Stay means a Listing for accommodation, creative space or a related creative stay opportunity which may be requested or booked by a Creative through the Platform, whether subject to Host approval or otherwise. Curated Programme means a Listing for a residency, programme, institution-led opportunity or other curated offering for which a Creative applies, is selected or is otherwise accepted by a Host through or in connection with the Platform. Host means an individual or entity who uses the Platform to list, offer, advertise, manage or make available a Listing to Creatives through the Platform. Host Commission means the commission payable by a Host to the Company in connection with a confirmed Booking, at the rate notified on the Platform or otherwise agreed in writing between the Host and the Company. Listing means any accommodation, creative space, residency, curated programme, stay, opportunity, experience or related offering listed, advertised or otherwise made available by a Host on or through the Platform. Listing Price means the price set by the Host for a Listing, excluding any Platform Fee or Processing Fee unless expressly stated otherwise on the Platform. Platform Fee means any service fee, booking fee or similar fee charged by the Company to a Creative or Host, as specified on the Platform from time to time. Processing Fee means any payment processing fee charged in connection with a Booking, as specified on the Platform from time to time. Payment Services Provider means the Company’s third party payment services provider, currently Stripe, and any replacement provider notified by the Company from time to time. Service Content means all materials developed, created, made available or provided by or on behalf of the Company in connection with the Platform or the Services, including any text, graphics, logos, designs, icons, images, audio, video, downloads, software and other content, but excluding User Content. User means any individual or entity who accesses, browses, registers with or otherwise uses the Platform, including a Host or a Creative. User Content means any information, images, text, reviews, profile information, Listing content, creative content, portfolio materials, messages or other materials uploaded, posted, submitted, displayed or otherwise made available by a User on or through the Platform. 2 ELIGIBILITY (a) This Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are over the age of 18 years and accessing the Platform for personal use. 2 (b) (c) Please do not access the Platform if you are under the age of 18 years old or if you have previously been suspended or prohibited from using the Platform. If you use the Platform on behalf of a company or organisation you warrant that you have the necessary authority from that company or organisation to do so. If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “User” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Services on behalf of a Represented Entity, you represent and warrant that you are authorised to do so. 3 ACCOUNTS (a) (b) (c) (d) (e) (f) (g) In order to use most of the functionality of the Platform, all Users are required to sign-up, register and receive an account through the Platform (an Account). As part of the Account registration process and as part of your continued use of the Platform, you are required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, and other information as determined by the Company from time to time. You warrant that any information you give to the Company in the course of completing the Account registration process will always be accurate, honest, correct and up to date. Correspondence between Users should take place on the Platform unless these terms expressly permit off-platform communication. You must not display or share your personal contact information with another User for the purpose of circumventing the Platform or avoiding fees. Once you complete the Account registration process, the Company may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account. The Company reserves the right to contact you about any concerning behaviour by you, or to seek a resolution with you. The Company may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement. 4 USER OBLIGATIONS As a User, you agree: (a) not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment; (b) to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify the Company of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Platform’s security; (c) to not use the Platform for any purpose other than for the purpose of making arrangements to discover, apply for, request, book, host, access or participate in Listings, including by not using the Platform: (i) in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity; and (d) (ii) in connection with any commercial or money making or other promotional or marketing endeavours except those that are endorsed herein, or as approved in writing by the Company; not to act in any way that may harm the reputation of the Company or associated or interested parties or do anything at all contrary to the interests of the Company or the Platform; 3 (e) (f) (g) (h) not to make any automated use of the Platform and you must not copy, reproduce, translate, adapt, vary or modify the Platform without the express written consent of the Company; that the Company may change any features of the Platform or Services offered through the Platform at any time without notice to you; that information given to you through the Platform, by the Company or another User including a Host, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and that the Company may cancel your account at any time if it considers, in its absolute discretion, that you are in breach or are likely to breach this clause 4. 5 OFF PLATFORM DEALING, CIRCUMVENTION AND PLATFORM FEES (a) (b) (c) (d) (e) Users must not, directly or indirectly: (i) solicit, encourage, induce or facilitate any other User to enter into an arrangement outside the Platform in order to avoid Platform Fees, Host Commission, Processing Fees or any other fees payable to the Company; (ii) make, request, accept or encourage any off-platform payment in relation to a Listing first identified, discussed, applied for, requested or booked through the Platform; (iii) share contact details, payment details, links, website details or other information for the purpose of circumventing the Platform or avoiding fees; or (iv) otherwise circumvent, attempt to circumvent or undermine the Company’s role as the operator of the Platform. Clause 5(a) does not prevent Users from: (i) communicating off-platform where reasonably necessary after a Booking is confirmed for legitimate Booking administration, arrival logistics, safety, check-in, check-out or stay-related communications; or (ii) doing anything else the Company expressly permits in writing or through the Platform. A User must not use information obtained through the Platform to market, solicit or divert other Users away from the Platform in relation to materially similar Listings, stays, bookings or opportunities. If the Company reasonably believes that a User has breached this clause 5, the Company may take any action it reasonably considers appropriate, including: (i) cancelling or suspending the relevant Account; (ii) removing Listings or restricting Platform functionality; (iii) cancelling or restricting Bookings; (iv) removing any promotional status, founding rate or discounted commission arrangement; and/or (v) recovering from that User any Platform Fees, Host Commission, Processing Fees or other losses reasonably attributable to the circumvention, to the extent permitted by law. Each User acknowledges that this clause 5 is reasonable and necessary to protect the Company’s legitimate interests in operating the Platform and its business model. 4 6 BOOKINGS, CANCELLATION POLICY AND PLATFORM ROLE 6.1 PLATFORM ROLE (a) (b) The Platform primarily operates as an online intermediary marketplace through which Hosts and Creatives may discover, communicate in relation to, apply for, request, book and manage Listings. This intermediary role applies to Listings made available by Hosts and does not apply to Artelio Sessions (Part D), where the Company acts as the organiser and provider of the experience. (c) The Company is not the provider of any Listing and is not a party to any contract entered into between a Host and a Creative in relation to a Listing or Booking. This clause does not apply to Artelio Sessions (Part D), where the Company acts as the organiser and provider of the relevant experience. 6.2 BOOKINGS All Bookings are subject to: (a) these terms; (b) the Cancellation Policy; and (c) any additional terms clearly identified in the relevant Listing or otherwise agreed directly between the relevant Host and Creative, provided those additional terms are not inconsistent with these terms. 6.3 CANCELLATION POLICY 6.4 (a) (b) (c) The Cancellation Policy forms part of these terms and applies to all Bookings to the extent relevant. In the event of any inconsistency between these terms and the Cancellation Policy in relation to cancellation, refund or early termination of a stay, the Cancellation Policy will prevail to the extent of the inconsistency. The Company may update the Cancellation Policy from time to time by publishing an updated version on the Platform. The Company may, but is not obliged to, assist Users in relation to cancellations, complaints, disputes, refund requests, payment issues or stay-related issues, and any such assistance is provided on a voluntary and discretionary basis only. The Company is not a mediator, adjudicator, insurer or guarantor of any Listing, Booking or outcome between Users. Please see Part E for Cancellation Policy. MID-STAY DISRUPTIONS AND EVENTS OUTSIDE REASONABLE CONTROL (a) (b) (c) If a Booking cannot start, continue or be safely used as agreed because of an event or circumstance outside the reasonable control of the Host, the Creative or the Company, including any natural disaster, severe weather event, fire, flood, utility failure, structural damage, government restriction, public emergency, epidemic-related restriction or other similar event, the affected Booking may be suspended, shortened, terminated or otherwise varied to the extent reasonably necessary. The Host and the Creative must each promptly notify the Company and each other, through the Platform or by such other method as the Company reasonably directs, if they become aware of any event or circumstance described in clause 6.4(a) affecting a Booking. Where a Booking is disrupted, shortened or terminated under this clause 6.4, the Company may, but is not obliged to, facilitate communications, payout adjustments, refunds, credits or other administrative steps in accordance with: (i) the Cancellation Policy; 5 (d) (e) (f) (ii) any applicable Listing terms, to the extent they are consistent with these terms and the Cancellation Policy; and (iii) applicable law. Unless otherwise required by applicable law, a Creative will only be entitled to a refund in respect of the unused portion of the affected Booking, and the Company may withhold, reduce, reverse or adjust any payout to the Host accordingly. Except to the extent expressly set out in these terms, the Cancellation Policy or applicable law, neither the Host, the Creative nor the Company will be liable for any failure, delay, interruption or inability to perform obligations arising solely to the extent caused by an event or circumstance described in clause 6.4(a). Nothing in this clause obliges the Company to provide substitute accommodation, alternative arrangements, insurance cover, compensation or any other protection in relation to a disrupted Booking. 7 IDENTITY VERIFICATION (a) (b) (c) (d) (Verification) We may offer or require Users to verify their details, as reasonably required by Artelio, using our processes or an external identity verification service as applicable (Verification Service). (Your personal information and privacy) We will collect your personal information in accordance with our Privacy Policy as set out in clause 18. Where a Verification Service is used, you acknowledge and agree that: (i) we may contact and share your personal information with a Verification Service to verify your details; (ii) you consent to us receiving, sharing and using this information to enable us to carry out the Verification Service. (Fees) We may charge non-refundable fees for the Verification Service, as set out on the Platform. (Warranty and Indemnity) You acknowledge and agree that: (i) we are reliant on the information provided by the Verification Service to verify your identity and to the extent permitted by law, we disclaim all warranties that the Verification Service will be accurate or guarantee that the Verification Service will ensure you contract with a suitable User; (ii) you should make your own inquiries as to other Users’ identities before engaging in contracts with those Users; and (iii) we do not endorse any User, Listing or Verification Service. 8 PAYMENTS AND PAYMENT SERVICES PROVIDER (a) (b) (c) (d) The Company uses a third party Payment Services Provider to process payments made on or through the Platform. By using the Platform, you agree to comply with any applicable terms, conditions and policies of the Payment Services Provider, in addition to these terms. The Company may enable Creatives to pay the Booking Amount through the Platform and may enable Hosts to receive payouts through the Platform, in each case using the Payment Services Provider. The Company may instruct the Payment Services Provider to: (i) collect payments from Creatives; (ii) deduct any Platform Fee, Processing Fee, Host Commission or other amount payable to the Company; (iii) hold, delay, reverse or withhold funds where required for fraud prevention, chargebacks, refunds, compliance, legal reasons, operational issues, dispute 6 (e) (f) (g) management or as otherwise permitted under these terms or the Payment Services Provider’s terms; and (iv) release or pay out funds to Hosts in accordance with the payout timing, operational rules and geographic limitations applicable to the relevant Booking, the relevant Host account and the Payment Services Provider. You acknowledge and agree that: (i) payment processing and payout functionality may vary depending on the User’s location, the currency, the country of the connected account, the Listing type and the Payment Services Provider’s capabilities and restrictions; (ii) the Company does not guarantee that any particular payment flow, payout date, payout method or payout timing will be available for every User or every jurisdiction; and (iii) the Payment Services Provider is not an escrow provider unless expressly stated otherwise. To the maximum extent permitted by law, the Company is not liable for any act, omission, outage, delay, error, suspension, security incident or failure of the Payment Services Provider, except to the extent directly caused by the Company’s own fraud or wilful misconduct. The Company may correct, or instruct the Payment Services Provider to correct, any manifest payment, pricing, payout or fee error. 9 REFERRAL, PROMOTIONAL AND INCENTIVE PROGRAMMES (a) (b) (c) (d) The Company may operate referral, promotional, discount, loyalty, badge or other incentive programmes from time to time in connection with the Platform. Any referral, promotional or incentive programme made available by the Company will be subject to any additional terms, conditions, rules or policies published on the Platform or otherwise notified by the Company from time to time. Unless expressly stated otherwise by the Company, any referral, promotional or incentive programme: (i) is personal to the relevant User; (ii) is non-transferable; (iii) has no cash value; (iv) may not be sold, exchanged or redeemed except as expressly permitted by the Company; and (v) may be withdrawn, withheld, cancelled or reversed by the Company where the Company reasonably suspects misuse, fraud, manipulation or breach of these terms. The Company may amend, suspend or withdraw any referral, promotional or incentive programme, or any related benefit, eligibility criteria or reward, at any time in its discretion. 10 SERVICE LIMITATIONS The Platform is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that the Company cannot and does not represent, warrant or guarantee that: (a) (b) (c) (d) the Platform will be free from errors or defects; the Platform will be accessible at all times; messages sent through the Platform will be delivered promptly, or delivered at all; information you receive or supply through the Platform will be secure or confidential; or 7 (e) any information provided through the Platform is accurate or true. 11 INTELLECTUAL PROPERTY (a) (b) (c) (d) (e) (f) (g) (h) (i) The Company retains ownership of all Intellectual Property Rights in the Platform, the Service Content and all materials developed, created or made available by or on behalf of the Company, excluding User Content. Subject to your compliance with these terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and the Service Content for the sole purpose of using the Services. As between the Company and the relevant User, the relevant User retains ownership of all Intellectual Property Rights in their User Content. As between a Host and a Creative, the Creative retains ownership of all Intellectual Property Rights in any artwork, creative output, materials, content or other works created, developed or produced by or on behalf of that Creative in connection with a Listing, a stay or a Curated Programme, unless the Host and the Creative expressly agree otherwise in writing. A Host does not obtain any ownership right, licence or other Intellectual Property Right in any work created by a Creative merely because that work was created, developed, displayed or stored at the Host’s property, venue or Listing. By posting or uploading User Content to the Platform, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, adapt, communicate and otherwise use that User Content solely to the extent reasonably necessary to: (i) operate, provide, maintain and improve the Platform and the Services; (ii) display and promote Listings and User profiles on the Platform; and (iii) perform the Company’s rights and obligations under these terms. The Company will not use a User’s creative works, portfolio content or other User Content for off-platform marketing or promotional purposes except: (i) where that use is reasonably incidental to displaying the Platform and its Listings; or (ii) with that User’s consent. You represent and warrant that: (i) you own or control all rights necessary to submit your User Content to the Platform and to grant the licence in clause 11(f); and (ii) your User Content does not infringe the rights of any third party. In this clause 11, Intellectual Property Rights means all present and future copyright, trade marks, designs, patents, database rights, confidential information, know-how, domain names and other intellectual property and proprietary rights, whether registered or unregistered, and all applications and rights to apply for them, anywhere in the world. 12 STAY STORIES AND FEATURED CONTENT (a) (b) (c) The Company may invite or enable a User to submit, contribute to or designate User Content for publication as a “Stay Story” or other featured content relating to a Listing, Booking, stay or Curated Programme. A User is not required to participate in any Stay Story or featured content initiative and may choose whether or not to do so. Where a User submits or agrees to participate in a Stay Story or other featured content and positively opts in through the Platform or another method approved by the Company, that User grants the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to host, reproduce, edit for format, length and presentation, publish, display, communicate and otherwise use that Stay Story and the related User Content for: 8 (d) (e) (f) (g) (i) (ii) publication on the Platform; and any off-platform editorial, promotional or marketing use described in the relevant consent request. Where a Stay Story or other featured content includes the User’s name, username, image, likeness, voice, social media handle, biographical details or other personal information, the User consents to the Company using that information in connection with the publication and promotional use described in the relevant consent request and the Privacy Policy. The User represents and warrants that: (i) they own or control all rights necessary to submit the Stay Story and related User Content and to grant the rights set out in this clause; (ii) they have obtained all necessary permissions from any third party identifiable in that content; and (iii) the Stay Story and related User Content do not infringe any third party rights. A User may withdraw their consent to future off-platform promotional use of a Stay Story or other featured content at any time by notifying the Company, and the Company will take reasonable steps to stop new promotional use within a reasonable period after receiving that notice. Withdrawal of consent under clause 12(f) does not: (i) affect the lawfulness of any use that took place before consent was withdrawn; or (ii) require the Company to recall, remove or undo any materials already published, distributed or committed to publication before that withdrawal took effect. 13 THIRD PARTY CONTENT The Platform may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). The Company accepts no responsibility for Third Party Content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content. 14 THIRD PARTY SERVICES AND TERMS (a) (b) (c) (d) Certain features of the Platform may rely on or enable access to third party services, products, tools or content, including payment services, identity verification services, communications tools, hosting services, mapping services or other integrations. Your use of any third party service, product, tool or content may be subject to separate terms, conditions and privacy policies of the relevant third party. The Company is not a party to, and is not responsible for, any third party terms, services, products, tools or content, except to the extent expressly stated otherwise in these terms. You are responsible for reviewing and complying with any applicable third party terms that apply to your use of any third party service, product, tool or content made available through or in connection with the Platform. 15 DISPUTES, COMPLAINTS AND PLATFORM ASSISTANCE (a) (b) Any dispute, complaint, claim or disagreement arising out of or in connection with a Listing, a Booking, a stay, a Curated Programme, any accommodation, any creative space, any creative output, any damage, any cancellation or any conduct of a User is solely between the relevant Users, unless the dispute relates directly to the Company’s own provision of the Platform. Users must take reasonable steps to resolve any dispute directly with the other relevant User before seeking the Company’s assistance. 9 (c) (d) (e) (f) (g) (h) (i) A User may notify the Company of a dispute, complaint, safety issue or other incident through the Platform or by such other contact method as the Company makes available from time to time. The Company may, but is not obliged to, review, investigate, facilitate communications, request information, place temporary administrative holds on payouts, issue or facilitate refunds, or otherwise assist Users in relation to disputes, complaints, incidents or Booking-related issues. Any assistance provided by the Company under clause 14(d) is provided voluntarily, on a non-binding basis and in the Company’s sole discretion. The Company is not: (i) a party to the relevant Booking; (ii) a mediator, adjudicator, arbitrator, insurer or guarantor; or (iii) responsible for determining the facts or merits of any dispute between Users. The Company may take account-level or Listing-level action where it reasonably considers this necessary to protect Users, the Platform or the Company, including by suspending Listings, withholding or reversing payouts, restricting access, cancelling Bookings or suspending or terminating Accounts. Each User must promptly provide the Company with any information and reasonable assistance the Company requests in connection with any complaint, dispute, incident, suspected breach of these terms, chargeback, refund request or safety concern. Except to the extent required by law or expressly stated otherwise in these terms or the Cancellation Policy, each User is responsible for their own costs in relation to any dispute with another User. Nothing in this clause prevents: (i) a User from pursuing any right or remedy they may have directly against another User; or (ii) the Company from taking any action permitted under these terms. 16 SECURITY The Company does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference. 17 DISCLAIMER AND LIABILITY (a) (b) (c) (Intermediary Platform Only) The Company operates the Platform as an intermediary marketplace that enables Hosts and Creatives to discover, communicate in relation to, apply for, request, book and arrange Listings. The Company is not the owner, operator, manager or provider of any Listing and is not a party to any contract entered into between a Host and a Creative in relation to any Listing or Booking. (No Responsibility for Listings or User Conduct) To the maximum extent permitted by law, the Company is not responsible for: (i) any Listing, including its legality, accuracy, completeness, availability, suitability, safety, quality or compliance; (ii) (iii) any act or omission of any Host, Creative or other User; any property damage, theft, loss, personal injury, illness, death, delay, cancellation, misrepresentation, nuisance, disruption or other issue arising out of or in connection with any Listing, Booking, stay or Curated Programme; or (iv) any creative output, content, performance, residency experience or other offline activity connected with a Listing. (No Endorsement or Guarantee) The Company does not endorse, guarantee, verify or warrant: 10 (d) (e) (f) (g) (h) (i) (i) any User; (ii) any Listing; (iii) that any Booking will proceed, be suitable, be lawful or meet any User’s expectations; or (iv) that any User will comply with these terms, any Listing terms or applicable law. (Platform and Payment Services) The Platform and all related services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Company does not warrant that: (i) the Platform will be uninterrupted, secure or error-free; (ii) any messages, notifications or communications will be delivered; (iii) any data or content will be accurate, complete or current; or (iv) any payment processing, payout timing or payment functionality will be continuously available. (Exclusion of Indirect Loss) To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special or consequential loss, or any loss of profit, loss of revenue, loss of opportunity, loss of data, loss of goodwill or business interruption, arising out of or in connection with the Platform, any Listing, any Booking or these terms. (Liability Cap) To the maximum extent permitted by law, the total aggregate liability of the Company to a User arising out of or in connection with the Platform, any Booking or these terms, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of: (i) the total Platform Fees, Host Commission and other fees actually paid by or on behalf of that User to the Company in respect of the Booking giving rise to the claim; and (ii) £100. (Non-Excludable Liability) Nothing in these terms excludes, restricts or limits: (i) liability for death or personal injury caused by negligence; (ii) liability for fraud or fraudulent misrepresentation; or (iii) any liability that cannot lawfully be excluded or restricted. (Consumer Rights) Nothing in these terms affects any rights or remedies that a User may have under applicable consumer law which cannot lawfully be excluded or restricted. (User Indemnity) To the maximum extent permitted by law, you indemnify the Company and its officers, employees and agents against any loss, damage, liability, claim, cost or expense (including reasonable legal costs) suffered or incurred by the Company arising out of or in connection with: (i) (iii) (iv) your breach of these terms; (ii) your User Content; your use of the Platform; your Listing, Booking, stay, programme, accommodation, creative space or conduct; or (v) any claim by another User or third party arising out of your acts or omissions, except to the extent caused by the Company’s own breach, negligence, fraud or wilful misconduct. 18 CONFIDENTIALITY AND USER INFORMATION You agree that: (a) You must not disclose or misuse any non-public information of the Company obtained through the Platform, except as permitted by these terms or required by law. 11 (b) (c) You must not disclose, use or exploit another User’s personal information except to the extent reasonably necessary for a Booking, a Listing, compliance with these terms or as otherwise permitted by law. Nothing in this clause prevents disclosure where required by law, regulation, court order or for the purpose of obtaining professional advice or enforcing legal rights. 19 PRIVACY You agree to be bound by the clauses outlined in the Company’s Privacy Policy, which can be accessed here . Artelio Platforms - Website Privacy Policy - 2026-04-24.pdf 20 TERMINATION (a) (b) (c) (d) The Company reserves the right to terminate a User’s access to any or all of the Platform (including any listings, memberships or Accounts) at any time without notice, for any reason. In the event that a User’s Account is terminated: (i) (ii) the User’s access to all posting tools on the Platform will be revoked; the User will be unable to view the details of all other Users (including contact details, geographic details, any other personal details and Listings); and (iii) the User may be unable to view the details of other Hosts (including contact details, geographic details and any other details), and all Listings previously posted by the respective User will also be removed from the Platform. Users may terminate their Account, and any other membership they hold in connection with the Platform, at any time by using the Platform’s functionality, where such functionality is available. Where such functionality is not available, the Company will effect such termination within a reasonable time after receiving written notice from the User. Notwithstanding termination or expiry of your Account, this agreement, or any other membership you hold in connection with the Platform, the provisions of Part A and any other provision in this agreement which by its nature would reasonably be expected to be complied with after termination or expiry, will continue to apply. 21 TAX You are responsible for the collection and remission of all taxes associated with the services you provide or receive or any transactions through your use of the Platform, and the Company will not be held accountable in relation to any transactions between Creatives and Hosts where tax related misconduct has occurred. 22 RECORD / AUDIT To the extent permitted by law, the Company reserves the right to keep all records of any and all transactions and communications made through this Platform between you and other Users (including conversations, user posts, comments, feedback, cookies, and I.P. address information) for administration purposes and also holds the right to produce these records in the event of any legal dispute involving the Company. 23 NOTICES (a) A notice or other communication to a party under this agreement must be: (i) (ii) in writing and in English; and delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party. 12 (b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given: (i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in England and Wales, in which case the notice will be taken to be given on the next occurring business day in England and Wales; or (ii) when replied to by the other party, whichever is earlier. 24 GENERAL 24.1 GOVERNING LAW AND JURISDICTION This agreement is governed by the law applying in England and Wales, except that nothing in this agreement deprives a User of any mandatory consumer protections applicable in the country in which that User habitually resides. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum. 24.2 THIRD PARTY RIGHTS This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. 24.3 WAIVER No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver. 24.4 SEVERANCE Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected. 24.5 JOINT AND SEVERAL LIABILITY An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally. 24.6 ASSIGNMENT A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party. 24.7 COSTS Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement. 24.8 ENTIRE AGREEMENT This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement. 24.9 INTERPRETATION (a) (b) (singular and plural) words in the singular includes the plural (and vice versa); (gender) words indicating a gender includes the corresponding words of any other gender; 13 (c) (d) (e) (f) (g) (h) (i) (j) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning; (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity; (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee; (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it; (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time; (headings) headings and words in bold type are for convenience only and do not affect interpretation; (includes) the word “includes” and similar words in any form is not a word of limitation; and (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision. 14 Part B Hosts 1 ELIGIBILITY AND QUALIFICATIONS (a) (b) You must verify that any Creative is over 18 years old. If in any of your Listings or anywhere on your Account you hold yourself out to possess certain qualifications (Qualifications), you warrant to the Company that you do hold such Qualifications and if requested, will promptly provide the Company with evidence of the Qualifications. 2 LISTINGS (a) (b) (c) (d) A Host may create and publish Listings on the Platform, subject to the Company’s approval processes and Platform requirements. The Host is solely responsible for each Listing they publish or make available on or through the Platform, including ensuring that the Listing: (i) (ii) is accurate, complete and not misleading; clearly describes the accommodation, creative space, programme or other opportunity being offered; (iii) accurately states the Listing Price, availability, house rules, eligibility criteria, inclusions, exclusions and any other material restrictions or conditions; (iv) complies, and will continue to comply with all applicable laws, licences, consents, zoning requirements, tax obligations and local regulatory requirements, including any laws or licensing requirements applicable to hosting guests, occupants, residents, participants or visitors; and (v) is supported by such insurance as is reasonably appropriate for the relevant Listing and the Host’s activities. The Company may remove, reject, suspend, edit or require amendment to any Listing at any time if it reasonably considers that the Listing: (i) breaches these terms; (ii) (iii) (iv) is unlawful, misleading, unsafe or inappropriate; exposes the Company or other Users to unreasonable risk; or is inconsistent with the Company’s platform standards or operational requirements. The Company does not verify and is not responsible for the legality, suitability, safety, quality, accuracy or availability of any Listing. 3 HOST RESPONSIBILITIES IN RELATION TO LISTINGS AND BOOKINGS (a) (b) You must ensure that all Listings and all services specified in a Listing that is accepted by a Creative are provided: (i) in accordance with all applicable laws, regulations, tax obligations and industry standards; (ii) with due care and skill and in a professional, punctual and diligent manner; (iii) so that the services are fit for their intended purpose; and (iv) on the date and at the times set out in the Listing. As between the Host and the relevant Creative, the Host is responsible for any loss of or damage to the Creative’s property (including but not limited to any equipment, instruments, tools, materials or other belongings brought to or used at the Listing) to the extent caused by: (i) the condition of the Listing or the property, venue, accommodation or creative space the subject of the Listing; 15 (c) (d) (ii) any unsafe defect, disrepair, water ingress, electrical fault or hazardous condition affecting that Listing; or (iii) any act or omission of the Host or any person for whom the Host is responsible. You acknowledge and agree that a Creative may review any Listing or services you provide under a Listing on the Platform in accordance with clause 4 of Part C of this agreement. If a Creative requests to reschedule the delivery time for the services listed in a Listing, you may choose to accept or reject such a request. 4 FEES, PAYMENTS AND PAYOUTS (a) (b) (c) (d) (e) (f) (g) (h) A Host must pay the Host Commission and any applicable Processing Fee or other fees specified on the Platform in connection with a confirmed Booking. A Creative must pay the Booking Amount at the time specified on the Platform. The Booking Amount may include: (i) the Listing Price; (ii) any Platform Fee; (iii) any Processing Fee; and (iv) any other amounts clearly identified at checkout. The fee structure for Creative Stays, Curated Programmes, pre-launch host rates, founding rates, promotional rates and other commercial arrangements may differ by Listing type, User category, stay duration, promotional period or other factors, as specified on the Platform or otherwise notified by the Company. Unless otherwise stated on the Platform: (i) the Host authorises the Company and/or the Payment Services Provider to deduct the Host Commission, any applicable Processing Fee and any other amount payable by the Host to the Company from amounts otherwise payable to the Host in respect of a Booking; and (ii) the Creative authorises the Company and/or the Payment Services Provider to collect the Booking Amount from the Creative using the payment method selected by the Creative. The Company may facilitate the holding of funds through the Payment Services Provider pending Booking confirmation, the start of the stay, programme commencement or such other release point as the Company determines and displays on the Platform for the relevant Listing type. Subject to these terms and the Payment Services Provider’s capabilities, restrictions and compliance requirements, the Company will instruct the Payment Services Provider to release the Host’s payout after deducting all applicable fees and deductions. The Company may delay, withhold, reduce or reverse a payout where reasonably required for: (i) cancellations or refunds; (ii) chargebacks, reversals or payment disputes; (iii) suspected fraud, misuse or unlawful activity; (iv) compliance checks, sanctions screening, identity verification or regulatory requirements; (v) (vi) manifest pricing or payment errors; or disputes or complaints relating to the relevant Booking. The Host is responsible for ensuring that their connected account, payout details, tax details and onboarding information are accurate, complete and kept up to date. The Company may change its fees, commissions, payout mechanics and commercial model from time to time by giving notice through the Platform, by email or by another 16 (i) (j) durable medium. Our pre-launch or founding rate will be offered for 18 months from the day of full platform launch and then will rise to the rate offered at that time for new signups. Unless otherwise stated on the Platform or required by law, Platform Fees and Processing Fees are non-refundable. The Host is solely responsible for all taxes, duties, levies and reporting obligations arising from the Host’s Listings, Bookings, earnings and activities on or through the Platform. 5 TAX REPORTING AND COMPLIANCE INFORMATION (a) (b) (c) The Host must promptly provide the Company with any information, documents, self-certifications or confirmations the Company reasonably requires in order to comply with any applicable tax reporting, due diligence, information-sharing or regulatory obligations, including in connection with digital platform reporting rules in the United Kingdom, the European Union or any other relevant jurisdiction. The Host must ensure that all such information remains accurate, complete and up to date. The Company may disclose that information to HMRC, other tax authorities or competent authorities where required by law, and may withhold payouts, restrict Listings, suspend the Host’s Account or take other reasonable compliance steps where the Host fails to provide the required information or the Company reasonably suspects that the information provided is inaccurate, incomplete or unreliable. 6 CANCELLATIONS, STAY MANAGEMENT AND HOST CANCELLATIONS (a) (b) (c) (d) The Host must comply with the Cancellation Policy and any applicable Platform procedures relating to the administration of Bookings, payment handling, complaints, safety reporting or enforcement of these terms, as notified by the Company from time to time. If a Host wishes to cancel a confirmed Booking, end a stay early, require a Creative to leave a Listing or otherwise vary a confirmed Booking, the Host must: (i) do so only in accordance with the Cancellation Policy, any applicable Listing terms and all applicable laws; (ii) comply with any applicable grounds, procedures, notice periods and consequences specified in the Cancellation Policy, including any rights relating to the initial compatibility period, notice-based ending of a stay, and immediate removal in serious situations such as violence, illegal activity, threatening behaviour or significant property damage; and (iii) promptly notify the Company and the relevant Creative through the Platform or by such other method as the Company reasonably directs. The Company may investigate any Host cancellation, early termination, removal or stay-related incident and the Host must promptly provide such information and assistance as the Company reasonably requests. If a Host cancels a Booking or is responsible for a cancellation, refund, failed stay, misdescription, serious defect, unsafe condition or other material Booking issue, the Company may take one or more of the following actions: (i) issue or facilitate a full or partial refund to the Creative; (ii) reduce, reverse or withhold the Host’s payout; (iii) charge back or recover any amount properly payable by the Host to the Company; (iv) (v) impose restrictions on the Host’s Listings or Account; and/or suspend or remove the Host from the Platform. 17 (e) Nothing in these terms obliges the Company to provide compensation, substitute accommodation, insurance cover or other protection to any User in relation to a cancelled or disrupted Booking. 7 BOOKINGS AND CONTRACT FORMATION (a) (b) (c) (d) The Platform enables Hosts and Creatives to enter into Bookings with each other, but the Company is not a party to any Booking. In relation to a Creative Stay: (i) a Creative may submit a booking request and payment details through the Platform; (ii) the Host will have the period stated on the Platform to accept or decline that (iii) request; if the Host accepts the request through the Platform, a binding Booking contract is formed between the Host and the Creative; (iv) if the Platform provides for auto-confirmation or another automatic acceptance mechanism, a binding Booking contract is formed when that automatic confirmation occurs; and (v) if the Host declines or fails to respond within the applicable period and the Platform rules provide for auto-decline, no Booking contract is formed. In relation to a Curated Programme: (i) a Creative may submit an application, request or expression of interest through the Platform; (ii) the Host may select, accept or reject applicants in its discretion, subject to (iii) applicable law; where payment is required, a binding Booking contract is formed between the Host and the Creative only when both: (A) the Host has accepted the Creative through the Platform or otherwise in accordance with the Platform process; and (B) the Creative has completed the required payment through the Platform. Each Booking contract is solely between the relevant Host and the relevant Creative. The Company does not act as principal, employer, landlord, accommodation provider, property manager, travel provider, agent of either User for contractual purposes, insurer or guarantor in relation to any Listing or Booking. 8 WARRANTIES By listing yourself as a Host on the Platform or publishing or making available a Listing, you represent and warrant on an ongoing basis that: (a) you have the full right, power and authority to create, publish and make the Listing available on or through the Platform and to enter into Bookings with Creatives in relation to that Listing; (b) all information, descriptions, images and other content included in or relating to the Listing are accurate, complete and not misleading in any material respect; (c) the Listing, your hosting activities and any Booking performed by you will comply with all applicable laws, regulations, licences, permits, consents, tax obligations and local requirements; (d) by accepting these terms and each time you publish, maintain or make available a Listing on the Platform, you confirm that you comply, and will continue to comply, with all local laws, regulations, licensing requirements, permits, consents and other obligations applicable to hosting guests, occupants, residents, participants or visitors in connection with that Listing and your activities as a Host; 18 (e) (f) (g) (h) you have and will maintain such insurance as is reasonably appropriate for the Listing, the property, venue or space the subject of the Listing, and your activities as a Host; you have the legal right to offer, host, licence, occupy, use or otherwise make available the property, venue, accommodation, creative space or other opportunity described in the Listing; to the best of your knowledge, the property, venue, accommodation, creative space or other opportunity described in the Listing is safe, lawful and suitable to be made available for the purposes described in the Listing; and you will promptly notify the Company if you become aware that any Listing is inaccurate, unlawful, unsafe, unavailable or otherwise non-compliant with these terms. 9 RATINGS AND REVIEWS OF CREATIVES (a) (b) (c) (d) (e) (f) (g) Hosts may rate a Creative, Booking, stay, Curated Programme participation or other relevant Platform experience involving a Creative (Rating) and may provide feedback in relation to the same (Review). Ratings and Reviews may be viewed by other Users and will remain visible on the Platform until the relevant Booking, Creative profile or Account is removed or terminated, unless the Company removes them earlier in accordance with these terms. Hosts must ensure that any Rating or Review they provide is honest, fair, accurate, based on their own genuine experience and not misleading. The Company may remove, refuse to publish or otherwise moderate any Rating or Review where it reasonably considers that it is false, misleading, unfair, abusive, unlawful, offensive, irrelevant, manipulated or otherwise inappropriate. The Company is not obliged to monitor or review every Rating or Review. To the maximum extent permitted by law, the Company is not responsible for the content of any Rating or Review posted by a User. A Host must not submit a Rating or Review where: (i) they have not had a genuine Booking experience, application experience, stay, Curated Programme participation or other genuine interaction with the relevant Creative through the Platform; (ii) (iii) they are reviewing somebody else’s experience rather than their own; they have a personal, professional, employment, ownership or competitor relationship with the relevant Creative that may reasonably affect the integrity of the Rating or Review; or (iv) they have been offered or received an undisclosed incentive in exchange for the Rating or Review. For the purposes of this clause 8, a genuine Platform experience includes where the Host (h) (i) has: (i) accepted, hosted or otherwise participated in a Booking involving the relevant Creative through the Platform; (ii) reviewed or interacted with an application from the relevant Creative for a Curated Programme through the Platform; or (iii) otherwise had a genuine interaction with the relevant Creative through the Platform that can be reasonably substantiated. A Host may only submit a Rating or Review in respect of their own genuine Platform experience occurring within the 12 months preceding the date of the Rating or Review. If a Host has been offered or received any gift, discount, reward, badge, credit or other incentive in connection with a Rating or Review, the Host must clearly disclose that fact in the Rating or Review. 19 Part C Creatives 1 BOOKINGS, APPLICATIONS AND FEES (a) (b) (c) (d) (e) A Creative may browse Listings, submit booking requests for Creative Stays and submit applications or requests for Curated Programmes through the Platform. A Creative must ensure that all information submitted in connection with a Booking or application is accurate, complete and not misleading. A Creative is responsible for paying the Booking Amount at the time and in the manner specified on the Platform. The Company may display or charge different fee structures for different Listing types, including Creative Stays and Curated Programmes, and for different Users, durations, promotions or onboarding cohorts. A Creative acknowledges and agrees that: (i) the Company is not a party to any Booking; (ii) the relevant Host, not the Company, is responsible for the Listing and for providing the accommodation, creative space, programme or other opportunity described in the Listing; and (iii) any additional terms applicable to a Listing or Booking are solely between the Creative and the Host, provided they are not inconsistent with these terms. 2 PAYMENT (a) (b) (c) (d) Unless otherwise stated on the Platform, a Creative must pay the Booking Amount before a Booking is confirmed or, where applicable, before participation in the relevant Listing begins. The Creative authorises the Company and the Payment Services Provider to: (i) collect the Booking Amount using the payment method selected by the Creative; (ii) place a hold on funds, process pre-authorisations, capture payments, issue refunds and make adjustments in accordance with these terms, the Cancellation Policy and the Payment Services Provider’s requirements; and (iii) correct any manifest pricing, payment or processing error. If a Booking request is declined, expires, is auto-declined, is not accepted or otherwise does not become a binding Booking, the Company may instruct the Payment Services Provider to release or refund the relevant amount, less any non-refundable fees where permitted and clearly disclosed. The Creative is responsible for any card surcharges, foreign exchange charges, bank charges or similar third party charges applied by the Creative’s payment provider or the Payment Services Provider. 3 CANCELLATIONS AND REFUNDS (a) (b) (c) All Booking cancellations, refunds, early stay terminations and related matters are subject to the Cancellation Policy. If a Creative wishes to cancel a Booking, the Creative must do so through the Platform or by such other method as the Company reasonably directs. Any refund payable to a Creative will be determined in accordance with: (i) the Cancellation Policy; (ii) the relevant Listing terms, to the extent they are consistent with these terms and the Cancellation Policy; and (iii) any mandatory rights or remedies that apply under applicable law. 20 (d) (e) The Company may, but is not obliged to, facilitate, process or assist with refunds, partial refunds, credits, payout adjustments or other cancellation-related outcomes. Except where required by law or expressly stated otherwise on the Platform, Platform Fees and Processing Fees are non-refundable. 4 RATINGS AND REVIEWS (a) (b) (c) (d) (e) (f) (g) (h) (i) Creatives may rate a Listing, Host, Booking, stay, Curated Programme or other relevant Platform experience (Rating) and may provide feedback in relation to the same (Review). Ratings and Reviews may be viewed by other Users and will remain visible on the Platform until the relevant Listing, Booking, Host profile or Account is removed or terminated, unless the Company removes them earlier in accordance with these terms. Creatives must ensure that any Rating or Review they provide is honest, fair, accurate, based on their own genuine experience and not misleading. The Company may remove, refuse to publish or otherwise moderate any Rating or Review where it reasonably considers that it is false, misleading, unfair, abusive, unlawful, offensive, irrelevant, manipulated or otherwise inappropriate. The Company is not obliged to monitor or review every Rating or Review. To the maximum extent permitted by law, the Company is not responsible for the content of any Rating or Review posted by a User. A Creative must not submit a Rating or Review where: (i) they have not had a genuine Booking experience, application experience, stay, participation in a Curated Programme or other genuine interaction with the relevant Listing or Host through the Platform; (ii) (iii) they are reviewing somebody else’s experience rather than their own; they have a personal, professional, employment, ownership or competitor relationship with the relevant Host that may reasonably affect the integrity of the Rating or Review; or (iv) they have been offered or received an undisclosed incentive in exchange for the Rating or Review. For the purposes of this clause 4, a genuine Platform experience includes where the Creative has: (i) (ii) (iii) booked, requested or paid for a Listing through the Platform; applied for or participated in a Curated Programme through the Platform; or otherwise had a genuine interaction with the relevant Host or Listing through the Platform that can be reasonably substantiated. A Creative may only submit a Rating or Review in respect of their own genuine Platform experience occurring within the 12 months preceding the date of the Rating or Review. If a Creative has been offered or received any gift, discount, reward, badge, credit or other incentive in connection with a Rating or Review, the Creative must clearly disclose that fact in the Rating or Review. 5 HOSTS AND THIRD PARTY LISTINGS You acknowledge and agree that: (a) the Platform provides access to Listings made available by Hosts, who are independent third parties and are not under the control of the Company; (b) the provision by the Company of introductions to Hosts does not imply any endorsement or recommendation by the Company of any Host; 21 (c) (d) the Company does not examine, determine or warrant the certification and/or licensing, competence, solvency or information of any Host who uses or is listed on the Platform; and any terms and conditions relating to a Listing or Booking provided via the Platform constitute a contract between you and the Host once agreed in accordance with clause 1 and do not involve the Company in any way. Part D ARTELIO SESSIONS 1 Artelio Sessions are curated experiences organised and operated by the Company in collaboration with selected artists and, where applicable, third-party hosts, venues and other service providers (including, for example, chefs). When booking a Session, you are purchasing a place directly from the Company. The Company is responsible for organising, managing and delivering the Session. Featured artists, hosts, venues and any other service providers involved in a Session act as independent contractors or collaborators engaged by the Company and do not contract directly with participants. The Company is not acting as an intermediary marketplace in relation to Sessions, and all payments for Sessions are made to the Company. Each Session requires a minimum number of participants, as specified on the Platform. If the minimum number of participants is not reached by the stated deadline, the Session will not proceed and all payments made by participants will be refunded in full. The Company retains a portion of the total Session revenue as an organising and service fee (typically 25%). The remaining revenue is allocated by the Company to cover the costs of the Session, including payments to the artist (teacher), host, chef and any other service providers involved. Participants may cancel their booking in accordance with the cancellation policy specified for the relevant Session. Unless otherwise stated, payments are non-refundable except where the Company cancels the Session. The Company reserves the right to make reasonable changes to the Session, including changes to the artist, host, venue, schedule or programme, where necessary. Participants are responsible for ensuring that they are physically and medically fit to participate in the Session and for complying with all reasonable instructions provided by the Company and any collaborators. To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential losses arising in connection with a Session, including but not limited to travel disruptions, personal expenses, or loss of enjoyment. The Company shall not be liable for failure to deliver a Session where such failure is due to events beyond its reasonable control. 22 Part E CANCELLATION POLICY

  1. 48-Hour Free Cancellation Guests may cancel within 48 hours of booking and receive a full refund, provided the cancellation occurs at least 14 days before the stay begins.
  2. Standard Cancellation (More than 14 Days Before Arrival) If a guest cancels more than 14 days before check-in: • Guest receives a full refund
  3. Late Cancellation (Within 14 Days Before Arrival) If a guest cancels within 14 days of check-in: • The booking is non-refundable
  4. After Check-In If a guest chooses to leave after the stay has started, the booking will remain non-refundable unless otherwise agreed by the host or Artelio.
  5. Long Stays (28+ Days) For bookings of 28 days or longer: • Guests may cancel up to 30 days before check-in for a full refund • Cancellations made within 30 days of arrival are non-refundable Host Right to End a Stay Because many Artelio stays are longer creative residencies, hosts may request to end a stay early in certain circumstances. House Rule Violations A host may ask a guest to leave if they: • Violate house rules • Cause damage to property • Create serious disruption to the household or other residents • Engage in illegal or unsafe behaviour • Fail to respect the creative working environmentCompatibility Period (First 3 Days) The first 3 days of a stay are considered a compatibility period. If either the host or guest feels the arrangement is not suitable, the stay may be ended with 24 hours notice. • Any refund following an early departure will be considered at the discretion of the host and Artelio. During the First 7 Days Hosts may ask a guest to leave with 48 hours’ notice. • Any refund following an early departure will be considered at the discretion of the host and Artelio. After the First 7 Days Hosts may request a guest to leave with 7 days’ notice. • Any refund following an early departure will be considered at the discretion of the host and Artelio. Immediate Removal In serious situations such as: • Violence • Illegal activity • Threatening behaviour • Significant property damage The host may request immediate removal of the guest. In these cases no refund will be issued. Host Cancellation If a host cancels a confirmed booking: • The guest will receive a full refund • The host may face penalties or listing suspension on the platform 23 Extenuating Circumstances Artelio may override this cancellation policy in rare situations including: • Serious illness • Death of an immediate family member • Government travel restrictions • Natural disasters or emergencies Supporting documentation may be required. Platform Mediation- Artelio reserves the right to mediate disputes between hosts and guests where necessary to ensure fair outcomes for both parties. ARTELIO SESSIONS – CANCELLATION POLICY Cancellations by participants are subject to the following terms, unless otherwise stated on the relevant Session listing:
  • Cancellations made within 48 hours of booking are eligible for a full refund.
  • Cancellations made more than 14 days prior to the Session start date are eligible for a 50% refund.
  • Cancellations made within 14 days of the Session start date are non-refundable. All cancellation requests must be submitted in writing to the Company. If a participant fails to attend a Session, no refund will be provided. In the event that the Company cancels a Session (including where the minimum number of participants is not reached), participants will receive a full refund of all amounts paid. The Company shall not be responsible for any additional costs incurred by participants, including but not limited to travel or accommodation arrangements outside of the Session. The Company reserves the right to consider exceptional circumstances at its sole discretion.